Terms of Service

These terms are the agreement between 30kweb ("we", "us") and you, the client. You accept them when you tick the box on our onboarding form or pay your deposit, whichever comes first.

Anything we agree in writing for your project (on WhatsApp or by email), such as a custom quote, scope or timeline, forms part of this agreement. Verbal promises are not binding unless they are confirmed in writing.

Our Privacy Policy (30kweb.com/privacy) explains how we handle your personal information.

• A 50% non-refundable deposit is required before work begins on any project. It secures your slot and covers the first design and build work.
• The remaining balance is due when your website is finished, before it goes live. Your site will not go live until the balance is paid.
• We accept payment by direct bank transfer only. We do not take card payments.
• Please pay from an account in your own name or your business’s name. We may ask about payments from accounts we can’t match to you.
• If you choose a custom domain, the domain fee (₦20,000–₦50,000/year) is paid before we register it. We confirm the exact amount first.
• If the balance is not paid within 7 days of your finished website being sent to you for review, we may pause the project and take the preview offline. The deposit is not refunded.

• Deposits are non-refundable once work has begun, including for a change of mind, business closure, or being unable to provide content.
• If we are unable to deliver your project for reasons on our side, we refund your deposit in full within 7 business days.
• If we decline a project before starting (for example, after a verification check), we refund any deposit received in full.
• No refund is issued once your finished website has been delivered and approved.
• Where a refund applies, it is paid less any referral fee we have already paid to the person who referred you.

• Your project includes everything listed for your package on our Services page (30kweb.com/services) on the day you pay your deposit, plus any add-ons you choose and pay for.
• You tell us what your website should do; we decide the pages. There are no per-page charges.
• Unless your package or quote says otherwise, the following are not included: logo or brand design, writing your content, professional photography, social media management, paid advertising, and ongoing monthly maintenance.
• Anything beyond your package is quoted separately. We do not start extra work until it has been agreed in writing and paid for.

• Send your content promptly: logo, photos, text, prices, products and brand colours. Your timeline starts once we have everything.
• You are responsible for the accuracy of everything you give us, including prices, product details, opening hours and contact details.
• You confirm that you own, or have permission to use, every logo, photo, text and other material you send us. You are responsible for any copyright or trademark claim about that material.
• Keep your admin panel login private. You are responsible for changes made with your login.

You confirm that your business is lawful and that your website will not be used for anything illegal, deceptive or harmful. In particular, it must not be used for:

• Fraud or scams of any kind, including fake investment, "double your money", Ponzi or pyramid schemes, fake giveaways, or advance-fee schemes.
• Pretending to be another person, business, bank or government body, or collecting people’s passwords or bank details under false pretences.
• Selling or promoting illegal goods or services.
• Content that is hateful, violent, sexually explicit, or that infringes someone else’s rights.
• Sending spam or malware.

If your business collects money from the public (for example savings, contributions, loans or investments), you are responsible for holding any licence or approval the law requires.

We may decline any project, at our discretion, before work begins.

Before we start, we may ask for proof of identity or business registration (such as a CAC certificate) and a short call. We are more likely to ask for projects that handle customers’ money, such as online stores, savings or contribution platforms, and booking systems that take payments.

We collect these on WhatsApp or by email, not through the website. If you cannot provide what we ask for, we may decline the project and refund any deposit received.

• The Landing Page package includes 2 revision rounds. The Website + Admin Panel package includes 3. The Online Store package includes 4. Custom Web App projects have their revision rounds agreed in the quote.
• A revision round is one complete list of changes sent at one time. Feedback sent in pieces over several messages may be counted as separate rounds.
• A revision changes what is already there (text, colours, layout). Adding new pages, sections or features is a scope change and is quoted separately.
• Additional revision rounds cost ₦5,000 each and are paid before work resumes.
• We make reasonable design decisions based on your onboarding answers. Disliking the creative direction is not grounds for a refund, so please be specific about what you want.

• Landing Page: delivered within 3–7 days. Website + Admin Panel: within 5–10 days. Online Store: within 10–14 days. Custom Web Apps: the timeline is agreed in writing before work begins.
• Timelines start only once your deposit is paid and we have received all your content.
• Allow about 1 extra day for a custom domain to connect.
• We send you a preview link before your site goes live. Please review it and send your changes within 48 hours. If we don’t hear back within 48 hours, we treat the preview as approved and send the balance invoice.
• We are not responsible for delays caused by late content, late feedback or late payment.

• Your website is hosted free of charge on our hosting account with Vercel, for as long as these terms are followed. There are no monthly or yearly hosting fees.
• Free hosting covers normal traffic for a business website. Unusually heavy use, such as hosting large videos or files for download, may need a paid plan, which we would agree with you first.
• Without a custom domain, your site runs on a free web address (for example businessname.vercel.app).
• We may move your site to another hosting provider if needed, keeping it online.
• Because your site runs on our account, we can take it offline if it breaks these terms (see Suspension & Termination).

• Custom domains are registered in your name and with your details. You are the legal owner of your domain, and it stays yours if you move on.
• Domain fees (₦20,000–₦50,000/year) are non-refundable, because domains are registered as soon as they are paid for.
• Domains renew yearly. We send a renewal invoice 30 days before expiry. If it is not paid within 14 days, the domain may expire.
• We are not liable for any loss caused by a domain expiring because a renewal was not paid.

• You own your content, your brand and your domain.
• Once the full balance is paid, you have the right to use your website for your business, for as long as it runs.
• The source code and design files stay in our private repository. If you want them handed over, for example to move to another developer or host, a full code handover is available as a separate purchase.
• Until the full balance is paid, all work we have produced remains ours, and the site is not made live.
• We may show your finished website in our portfolio and marketing (our website, social media and ads). If you don’t want to be featured, tell us in writing before work begins.

• For 30 days after launch, we fix bugs and make small tweaks free of charge.
• After 30 days, minor fixes are handled case by case, and most small things are free. Bigger changes and new features are quoted separately.
• Support does not cover problems caused by changes you or someone else make through your admin panel or elsewhere, or by outages at third-party services.

• Every site includes basic SEO and is submitted to Google through Search Console.
• Google Business Profile setup (Website + Admin Panel and up) depends on Google verifying your business, which Google controls and which can take several days or be refused.
• No one can guarantee a particular ranking on Google, or being shown by ChatGPT or other AI tools. Our SEO and AI-Ready setup make your site easier to find; they do not guarantee results.

Your website relies on services run by other companies, such as Vercel (hosting), Namecheap (domains), Supabase (database), Formspree (forms), WhatsApp and Google. Their own terms apply. We are not responsible for their outages, price changes or policy changes.

If your website collects your customers’ details (through forms, bookings or orders), you decide how that information is used and you are responsible for following Nigeria’s data protection law, the Nigeria Data Protection Act 2023. We handle it only to build and run your website for you.

We are not liable for:

• Loss of business, revenue or profits caused by downtime or performance issues.
• Hacking, data breaches or security incidents caused by weak or shared passwords, or after a code handover.
• Errors in content you provided.
• Outages or changes at third-party services.
• A domain expiring because a renewal was not paid.

Our total liability under this agreement is limited to the amount you paid us for your project.

If someone makes a claim against us because of your business, your website’s content, or how your website is used, including any breach of Acceptable Use, you agree to cover our reasonable costs, legal fees and damages arising from that claim.

• You may end the project at any time by telling us in writing. Payments made are not refunded, and if the balance has not been paid, you lose the rights to the work done.
• We may pause work, or take your website offline, if: the balance is not paid within 7 days of delivery; you are abusive or threatening towards us; you gave us false information; or the website is used against Acceptable Use.
• If we reasonably suspect fraud or illegal activity, we may take the website offline immediately, without notice, and share information with the relevant authorities where the law requires.
• In these cases, no refund is issued.

• Project communication happens on WhatsApp unless we agree otherwise. Decisions such as revisions, scope changes and approvals must be confirmed in writing on WhatsApp or by email.
• We reply within 24 hours on business days. Please respond to previews and questions within 48 hours to keep your timeline on track.

• Referrers must sign up at 30kweb.com/referral before they can be credited for a referral. Unregistered referrers cannot be paid.
• A referral fee of ₦5,000 is paid within 24 hours of the referred client’s deposit clearing.
• Referrals are tracked manually on WhatsApp. The referred client must mention the referrer’s name and referral code when they first contact us.
• Add your bank details in your referral dashboard. The account name should match the name you signed up with. To change saved details, message us on WhatsApp.
• You cannot refer yourself or your own business. Fake, duplicate or misleading referrals are not paid, and we may close the accounts involved.
• We may change or end the referral program at any time. Referral fees already earned will still be paid.

We may update these terms from time to time. The date at the top shows the latest version. The version in place when you paid your deposit applies to your project, unless we both agree in writing to use a newer one.

This agreement is governed by the laws of the Federal Republic of Nigeria. We will try to settle any dispute by talking first. If that fails, it will be settled through the appropriate courts in Nigeria.