FAQ
Good questions.
Everything you need to know before getting started. Still have something on your mind? Ask us on WhatsApp →
What happens if there is an issue after launch?
The first 30 days after launch are fully covered — if anything breaks or needs a small tweak, we fix it for free. After 30 days, minor fixes are handled case by case, and most small things we sort out at no charge. Bigger changes or new features are quoted separately. You will never be left stuck with no one to call.
Will I be able to access everything and edit my site myself?
Yes — you own your domain and your site. With Tier 2 (₦50,000), you get a password-protected admin dashboard where you can add, edit, and remove products, prices, and photos yourself — no developer needed. Tier 1 (₦30,000) is a fixed landing page; text and image updates would go through us.
How fast will the website load?
Very fast. We build on Next.js and host on Vercel — the same infrastructure used by global brands. Pages typically load in under 2 seconds. A traditional e-commerce checkout (cart and payment gateway) is not included in the standard packages — if you need that, we quote it separately.
Will the site be properly optimised for SEO?
Yes, and beyond basic. Every site includes page titles, meta descriptions, Open Graph tags, a sitemap, robots.txt, and structured data so Google fully understands your business. Tier 2 also includes our AI-Ready setup so your site can appear in ChatGPT, Perplexity, and Google AI answers.
Can I request extra features like categories, email signup, or bundle sections?
Standard features — WhatsApp button, contact form, product listings — are included. Anything beyond the package is quoted as an add-on. We will always tell you the price upfront before touching anything.
How many revisions do I get?
It depends on your package. The Landing Page includes 2 revision rounds, and the Website + Admin Panel includes 3 revision rounds. A revision round is a single batch of changes submitted at one time — so gather all your feedback before sending. Once you approve and the site goes live, the 30-day post-launch window covers bug fixes and small tweaks.
Will I be guided on how to use my website?
Yes. Every Tier 2 client gets a full training walkthrough — we show you how to log into your admin panel, add products, upload photos, and update prices. It is recorded so you can refer back to it anytime.
Can I see how many people visit, and can I run ads on it?
Yes to both. We set up Google Analytics on your site so you can see visitor numbers, page views, traffic sources, and time on site — whether or not anyone contacts you. You can also run Google Ads, Facebook Ads, or Instagram Ads to any page on your site.
How secure is the site, and what about backups?
Every site comes with free SSL and Vercel's built-in DDoS protection. Your site is backed up on a private GitHub repository, so we can restore any previous version if something goes wrong. The repository lives on our private profile. If you want the complete source code handed over to you, that is available as a separate purchase — contact us to arrange it.
Is the domain registered in my name?
Yes — always. Your domain belongs to you, not to us. If you ever decide to move on, the domain comes with you. If you also want the full source code and files to take to another developer or host elsewhere, that is available as a separate purchase.
What happens if I decide to stop working with 30kweb?
Your domain stays yours and the site keeps running on Vercel at no cost — forever. The source code lives on our private repository. If you want to hand the project to a new developer or move it to a different host, you can purchase a full code handover from us. We will package everything cleanly and make sure whoever takes over can hit the ground running.
Do you only build websites for businesses?
Not at all. We build for anyone who needs a website — business or personal. Individuals use us for portfolios to showcase their work, CV sites to stand out when job hunting, event pages for weddings or celebrations, personal brand sites for content creators and influencers, and ministry or community pages for churches and groups. If you need a website, we can build it.
Still have a question?
We reply fast on WhatsApp — usually within a few hours during work days.